Health & Safety - 2020

Medical Aesthetics & Laser Spa Serving Sherwood Park, Spruce Grove, St. Albert & Nearby Edmonton, Alberta

To prepare for your appointment, please review the changes our True Balance locations have made in order to keep you, our staff and our communities safe. 

The Appointment Process:

Prior to Your Appointment

  1. Please call us to cancel your appointment if you are experiencing a fever, other symptoms of illness, or have been in contact with anybody who is ill. Cancellation fees will be waived for those who are unwell and unable to attend their appointment, regardless of the amount of notice provided. 
  2. Please review new protocols in place to protect the health and safety of all True Balance staff and guests. 
  3. While we enjoy educating your friends and family on the many services we offer, only clients receiving treatment will be permitted to enter our clinic. 
  4. A verbal pre-screening questionnaire will be conducted upon your arrival. 

During Your Appointment

  1. Masks are now encouraged, but no longer mandatory, at all of our True Balance locations. We will continue following our enhanced safety measures to ensure our clinic remains a safe place for all of our guests. We look forward to seeing you soon!
  2. Please follow the sanitation and hygiene guidelines we have posted around True Balance. This includes washing and sanitizing your hands before your treatment begins.

After Your Appointment 

  1. Complete your transaction with our receptionist. For everyone’s safety, we have installed a plexiglass “cough shield” at the desk, and sanitize our payment machines after each transaction. 
  2. Please follow the treatment downtime or aftercare instructions provided by your technician / service provider.

Additional Measures True Balance Has Implemented:

  • We have committed to booking extra time between appointments to ensure all client areas, touch points and treatment rooms are thoroughly sanitized after each use. 
  • We’re all about being safe and doing what we can to protect the environment! All magazines and pamphlets have been removed from our treatment rooms - but don’t worry, we can provide you with access to our digital information packages by request!
  • To minimize contact during checkout, we have installed plexiglass barriers at every reception desk, and thoroughly sanitize our payment machines after each transaction. 
  • You will notice our staff continuously sanitizing their hands before, during and after your treatment. While this may cause your appointment to run a little longer than usual, it is necessary to reduce any risk of any transmission. 
  • We have made hand sanitizer available for clients and staff in all treatment rooms. 

Other Considerations to Note:

  • Appointments will be strategically booked to reduce the amount of traffic through True Balance. Since we will be booking less appointments to allow our staff to adjust to the new enhanced sanitation and client flow protocols, we encourage you to book your appointments in advance!
  • When possible, we encourage you to book a virtual consultation for skin care, facial treatments, laser services and BHRT. Virtual consultations will be conducted by video call and will be one-on-one with our experienced treatment providers. 
  • BHRT Clients: You will be able to attend your BHRT appointment from the comfort of your own home, even when our clinics reopen – this service will remain virtual for the remainder of the year.
  • We practice social distancing in all common areas, and ask that you follow the ‘6 feet apart’ rule as you walk through our clinic. 
  • We encourage you to help yourself to hand sanitizer throughout your visit, which is readily available in all common areas and treatment rooms.
  • You can now book at any True Balance location through text message, as well as inquire about the many great services we offer. 
  • If you have additional safety requests or have health concerns, please let us know upon booking so we can make the necessary arrangements to prepare for your visit. 

Our team is more than happy to answer any and all questions or concerns. Please do not hesitate to contact us about any point that you are unsure about or any additional inquiries or requests you may have.

Please fill out our pre-screening questionnaire prior to your arrival on the day of your appointment.