Our Mask Policy

Medical Aesthetics & Laser Spa Serving Sherwood Park, Spruce Grove, St. Albert & Nearby Edmonton, Alberta

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Posted: August 17, 2020

Updated: August 15, 2020 

Dear Clients: 

Thank you for supporting True Balance through the Covid-19 Pandemic, we greatly appreciate your acceptance and understanding of our new policies which are focused on keeping our staff, guests and our communities safe. 

True Balance has always carefully followed the recommendations and guidelines set out by the College of Physicians & Surgeons of Alberta. As per their strong recommendations, we will continue to strictly enforce the use of masks by staff and guests at our clinics. We respectfully ask that those who cannot wear a mask refrain from booking an appointment or attending our clinics at this time. 

We ask that all guests practice respect and kindness in our clinics - our front end specialists and treatment providers are following company policy and are doing their very best to ensure every guest has a great experience. Guests who display abusive behavior towards our staff will be asked to leave the premises.

By wearing a mask in our clinics, you are helping True Balance to continue to stay open and allow guests like you to continue receiving treatment through the pandemic. When you wear a mask in our building, you are not only supporting a local business, but are also supporting our talented, hard working team members and their families. 

Thank you in advance for your cooperation and understanding, we look forward to seeing you again in the future. 

Sincerely, 
Dr. Ron Brown & True Balance Team

View our Health & Safety protocols in it's entirety here: https://www.mytruebalance.ca/health-safety-2020